Privacy Policy
Website Policy: This Policy highlights how Othello products collects, uses, maintains and discloses information collected from users on tk-othello.com. This privacy policy applies to the Site and all products and services offered by tk-othello.com.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of EGY.
Egypt is our country of residence.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Order Receiving Policy
If you have any questions regarding the current status of your order you can contact our customer service through email info@tk-othello.com from 9am to 5pm. It is possible to cancel your order, but only if your order has not yet been sent to the courier. Be aware, this goes very fast! If you have already received your product, you can easily request a return label by sending an email to info@tk-othello.com indicating the reason behind your refund request.
Privacy Statement
On our website you can order Othello products and subscribe to our newsletter. We also use cookies when visiting our website. This means that in certain cases we record personal details of you as a visitor. What do we do with that data? What is the basis for using this data? We would like to inform you about this.
Information Regarding Your Order
For your order we need your name, e-mail address, address (es), payment details and sometimes your telephone number. With that we can deliver your order and keep you informed about your order. We also give your details to others if necessary for an order, for example to delivery services. Our legal basis for processing this data from you is thus implementing our contractual agreements. We will not be able to execute your order without this information. We always process your payment data in a secure payment environment. Do you pay with a credit card? Your credit card information will then be sent to Accept Online Payment from our secure environment. They carry out our credit card payments. We do not see your credit card details, Accept only tells us if your payment has been successful. Or not. We only pass on your data to other parties if this is necessary for our services. We engage these parties: delivery partners, payment partners, IT service providers. We engage media and advertising agencies and research agencies to show you targeted advertisements and to investigate which people are very happy with our products. Parties that access your data may only use it to perform a service on our behalf. They may never use this data for other purposes. We make agreements with these parties in processing agreements.